Your Privacy Matters

Information

We Collect
‍Personal Information: When you book an appointment or contact us, we may collect personal information including your name, email address, phone number, address, date of birth, and health information relevant to your treatment.

Health Information: As a healthcare provider, we collect and maintain health records including medical history, treatment notes, assessment results, and progress reports as required for your care.

Website Information: When you visit our website, we may collect technical information such as your IP address, browser type, pages visited, and time spent on our site through cookies and similar technologies.


How We Use Your Information


‍‍Treatment and Care: We use your personal and health information to provide physiotherapy services, develop treatment plans, track your progress, and communicate about your care.


‍Appointment Management: We use your contact information to schedule appointments, send reminders, and communicate about your treatment.


‍Business Operations: We may use your information for billing, insurance claims, quality improvement, and other legitimate business purposes related to your healthcare.


‍Legal Requirements: We may disclose information when required by law, court order, or to protect the safety of patients, staff, or the public.


Information Sharing
‍Healthcare Providers: We may share your health information with other healthcare providers involved in your care, such as your family doctor or specialists, with your consent or as permitted by law.


‍Insurance Companies: We may share information with your insurance company for coverage verification and claims processing.


‍Service Providers: We may share limited information with trusted third-party service providers who assist with our operations, such as appointment scheduling systems or payment processing, under strict confidentiality agreements.


‍No Unauthorized Sharing: We do not sell, rent, or otherwise share your personal information with third parties for marketing purposes.


‍Data Security
‍Protection Measures: We implement appropriate physical, technical, and administrative safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.


Secure Systems: We use secure, encrypted systems for storing and transmitting sensitive health information.


‍Staff Training: Our staff receive training on privacy and confidentiality requirements and sign confidentiality agreements.


‍Your Rights
‍Access: You have the right to access your personal health information and request copies of 
your records.


‍Correction: You may request corrections to inaccurate or incomplete information in your records.


‍Consent: You may withdraw consent for certain uses of your information, though this may affect our ability to provide care.


‍Complaints: You have the right to file a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated.


‍Retention
We retain your health records for a minimum of 10 years after your last appointment or as required by professional regulations and applicable law. Personal information collected through our website is retained only as long as necessary for the purposes for which it was collected.


‍Cookies and Website Analytics
Our website uses cookies to improve your browsing experience and analyze website usage. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.


‍Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on our website with the effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.


‍Contact Us If you have questions about this privacy policy or how we handle your personal information, please contact us:
Forza Physiotherapy
658 Homer St,
410Vancouver,
BC V6B 2R4
Phone: (604) 359-2919
Email: contact@forzaphysiotherapy.com

‍Legal Disclaimer

‍IMPORTANT: This privacy policy template should be reviewed by a lawyer familiar with Canadian privacy laws (PIPEDA) and BC health information privacy requirements before publication. Healthcare businesses have specific privacy obligations that may require additional provisions not covered in this template.